Privacy Policy
1. Information We Collect
We collect personal information necessary to provide wine investment services, including:
- Name, contact details, and identification information
- Financial information for investment processing
- Investment preferences and risk profile
- Transaction history and portfolio holdings
- Communications with our team
2. How We Use Your Information
Your personal information is used exclusively for:
- Processing investment transactions and managing portfolios
- Communicating about your investments and market opportunities
- Complying with legal and regulatory obligations
- Improving our services and customer experience
- Preventing fraud and ensuring security
3. Data Sharing and Disclosure
We share your information only when necessary:
- With bonded warehouse facilities for storage purposes
- With payment processors for transaction handling
- With legal and professional advisors when required
- With regulatory authorities as legally mandated
- With auction houses or buyers when facilitating sales (with your consent)
We never sell your personal information to third parties for marketing purposes.
4. Data Security
We implement industry-standard security measures to protect your information:
- Encrypted data transmission and storage
- Secure authentication and access controls
- Regular security audits and updates
- Staff training on data protection
- Incident response procedures
5. Your Rights Under GDPR
Under UK GDPR, you have the right to:
- Access your personal data
- Correct inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Object to certain processing activities
- Request data portability
- Withdraw consent for marketing communications
To exercise these rights, contact us at privacy@zeroshedge.com.
6. Data Retention
We retain your information for as long as necessary to provide services and comply with legal obligations. Investment records are typically retained for 7 years after the relationship ends, as required by financial regulations.
7. Cookies and Tracking
Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings. Essential cookies required for site functionality cannot be disable
8. Third-Party Services
We use trusted third-party services for:
- Payment processing (Stripe)
- Email communications
- Website hosting and analytics
- Customer relationship management
These providers have their own privacy policies and data protection measures.
9. International Transfers
Your data may be transferred outside the UK/EEA to trusted service providers. We ensure appropriate safeguards are in place through standard contractual clauses or adequacy decisio
10. Changes to This Policy
We may update this privacy policy to reflect changes in our practices or legal requirements. Significant changes will be communicated to active clients via ema
11. Contact Us
For privacy-related inquiries or to exercise your rights:
Email: contact@zeroshedge.com
Phone: +44 20 1234 5678
Post: International Wine Investors, London, United Kingdom
To lodge a complaint with the UK Information Commissioner’s Office (ICO), visit ico.org.uk.
Last updated: February 2026